Questions?

If you have questions related to the Economical demutualization process, please read our Demutualization FAQs.

If you do not find the answer you are looking for, we are happy to answer your questions or discuss concerns you may have.

Email us

Use the form below to contact us by email.

 






 








Complaints

This process is limited to complaints relating to demutualization.

For all other complaints, the ombudsperson procedures remain in place and are still available for Economical and its subsidiaries.

What can complainants expect from the process?

Any person with a complaint relating to demutualization can provide Economical with the details and Economical will conduct an internal review where warranted. This includes disputes in writing about any calculation made in respect of the allocation or distribution of demutualization benefits, including the policy or policyholder information that formed the basis of that calculation (a “Calculation Dispute”). After any review, Economical will report to the complainant on our position, which may include an explanation of what Economical found or measures by Economical to address or resolve the complaint.

What is the complaint process?

Receiving the complaint through the demutualization email

If you have a complaint, you can contact Economical using the form above indicating it is a complaint or dispute.

Complainants should be sure to provide their full contact information, in case there is any need for follow up. In some circumstances, the complaint will be forwarded to a caseworker to investigate. Economical must receive any Calculation Disputes within 60 days of the Final Consideration Date (as defined in the Conversion Plan).

Assigning a caseworker and contacting the complainant

Economical will review each complaint received and assign it to a caseworker where required. The caseworker will contact the complainant within 10 days in order to obtain more details about the complaint or to discuss it with the complainant. The caseworker may request additional documentation.

Reviewing the complaint and reporting to the complainant

Where warranted, the caseworker will review internal Economical records to in order to assess the validity of the complaint. After any review, Economical will report to the complainant on the company position, which may include an explanation of what Economical found or measures by Economical to address or resolve the complaint.

Once the caseworker has determined that the complaint has been sufficiently considered, they will set out our final position on the dispute by email or letter. The content of the communication will depend on the outcome. If dissatisfied in respect of a Calculation Dispute, the complainant may, within 30 days of the date of the response, request Economical to retain the Resolving Accountant to determine any unresolved matters in accordance with Article 8 of the Conversion Plan.

Need help? Please call us at 1-866-302-6046.

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