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Questions?

If you have questions related to the Economical demutualization process, please read our Demutualization FAQs.

If you do not find the answer you are looking for, we are happy to answer your questions or discuss concerns you may have.



Call us

Call 1-866-302-6046 (toll-free) or 1-514-982-8708 (international).



Email us

Email us at joininourfuture@economical.com or use the form below.

 






 







Complaints

If you have a concern or complaint relating to your particular circumstances, you may contact us at the phone number or email above and someone from Economical will follow up with you.

How does our complaint handling process work?

This process is limited to complaints relating to demutualization. For all other complaints, the ombudsperson procedures remain in place and are still available for Economical and its subsidiaries, including Perth Insurance Company, Waterloo Insurance Company (Economical Select), The Missisquoi Insurance Company, and Federation Insurance Company of Canada.

What can complainants expect from the process?

Any person with a complaint relating to demutualization (a "complainant") will have the opportunity to provide Economical with the details of the complaint and to have Economical conduct an internal review where warranted. After any review, Economical will report to the complainant on our position, which may include an explanation of what Economical found or measures by Economical to address or resolve the complaint.

What is the complaint process?

Receiving the complaint through the demutualization phone line or email

If you have a complaint, you can contact Economical using the form above, through the demutualization phone line (1-866-302-6046 toll free or 1-514-982-8708 outside of Canada) or email (joininourfuture@economical.com).

Complainants should be sure to provide their full contact information, in case there is any need for follow up. In some circumstances, the complaint will be forwarded to a caseworker to investigate.

Assigning a caseworker and contacting the complainant

Economical will review each complaint received and assign it to a caseworker where required. The caseworker will contact the complainant within 2 to 3 days in order to obtain more details about the complaint or to discuss it with the complainant.

Reviewing the complaint and reporting to the complainant

Where warranted, the caseworker will review internal Economical records to in order to assess the validity of the complaint. After any review, Economical will report to the complainant on the company position, which may include an explanation of what Economical found or measures by Economical to address or resolve the complaint. The caseworker and complainant may discuss the complaint further and there may be further internal reviews as a result.

Once the caseworker has determined that the complaint has been sufficiently considered, he or she will set out our final position on the dispute by email or letter. The content of the communication will depend on the outcome.

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